Refund Policy — JM LED Malaysia
JM LED Malaysia JM LED MALAYSIA

Refund Policy

Last updated: 18 June 2026

At JM LED Malaysia, we want you to be happy with your purchase. This Refund Policy explains when and how you can request a refund.

1. Refund Eligibility

Refunds are only applicable within 7 days of purchase. Your refund request must be made within 7 days from the date of purchase. Requests made after this 7-day period are not eligible for a refund.

To qualify, items should be unused and returned in their original condition and packaging, together with proof of purchase (your order number or receipt).

2. How to Request a Refund

To request a refund within the 7-day window, please contact us with your order details (order number, item, and reason for the request) via:

3. How Refunds Are Processed

Once your request is received and approved, your refund will be issued to your original payment method through our payment provider, Chip. Depending on your bank or card issuer, it may take a few business days for the refunded amount to appear in your account.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within the 7-day window with photos of the item so we can arrange a replacement or refund.

5. Exchanges

If you would prefer to exchange an item rather than receive a refund, let us know within the 7-day window and we will do our best to assist, subject to stock availability.

6. Return Shipping

Unless the item received is faulty, damaged, or incorrect, return shipping costs are borne by the customer.

7. Contact Us

If you have any questions about this Refund Policy, please reach out to us:

JM LED Malaysia (JM Electronics Trading)

21-1, Jalan Vista Valley 3, Vista Valley, Semenyih, Selangor DE, Malaysia

Email: [email protected]

WhatsApp: +60 12-398 5744